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Refund Policy

Silver Jewelry House offers an easy 48 hours return policy to our customers. Pls note – We have a Exchange / Monetary Refund available. Please ensure that you take an unboxing video  Please ensure you take an unboxing video of the package before opening it. 

In the event where there are defects and deficiencies in the Product (attributable to, and accepted by us after due verification), he/she/they may initiate a request for returning the Product by sending us an email/WhatsApp to jewelryhouse247@gmail.com / +91 9784615936. The customer shall initiate such requests for a return not later than 48 Hours  from the date on which he/she received the delivery of the Product.

Our team will get back to you within 24-48 hours of receiving your email.

Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements. 

Mandatory Criteria for RETURN:

  • The items should be unused and unwashed.
  • All of or products get dispatch with proper sealing. If removal of seal is not pictured in video, return will not be accepted. 
  • If the customer didn't like the product then they can send product back to us. But we won't pay the returning Shipping Charges.
  • The packaging should have the original invoice, packaging and tags in place. Items without tags will not be accepted.
  • There should not be any scratches or deformities on the surface of the product.
  • Ensure that Embellishments and Sequins on the product are not damaged.
  • Return request to be raised 48 hours from the delivery date by writing an email/ WhatsApp to jewelryhouse247@gmail.com / +91 9784615936 respectively. 
  • Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.


PRODUCT RETURN PROCESS

STEP 1: Once you are sure you want to return the product, immediately send an email/ WhatsApp msg at jewelryhouse247@gmail.com / +91 9784615936 with your Order No. and Product details/SKU code with your reason for returning the product(s). Please note all return requests need to be raised within 48 hours of product delivery.


STEP 2: Our Customer Care team will revert on your Return request email within 24- 48 hours. Then we'll arrange reverse pick up for you. 

 

STEP 3: Please make sure that you have packed the return product very safely (use Jewelry House's Original packaging box, or some strong packaging box with sealed tapes) to prevent any loss or damage to the product during transit. Any product received damaged in transit will not be qualified for refund and will be sent back to the customer at their expense. No Refund will be issued in such cases.


The returned parcel will take 7 to 10 days to reach our warehouse. Your patience is highly appreciated. 

Once we receive the returned product(s), a quality check will be performed on the items by our quality team. This is subject to the return having met all the above mentioned criteria of Return.

If the returned product(s) meets all the criterion for return, then we will initiate your refund within 24-48 working hours of receiving the parcel. We'll notify after making refund.


 We will not be responsible for any damage to the parcel during transit, and will not be accepting any damaged products. Revert to this email & share the tracking details of the courier with us.

Pls note that the entire process of return , from the day of us receiving your email to you receiving exchange/ monetary refund may take roughly between 10-15 days.


 

PRODUCT EVALUATION & REFUND

STEP 1:Once we receive the returned product(s), a quality check will be performed on the items by our quality team. This is subject to the return having met all the above-mentioned criteria of Return.

 

STEP 2: If the returned product(s) meets all the criterion for return, then we will be glad to issue you a Coupon Code or exchange or monetary refund. Forward shipping charges will not be reimbursed on actuals. 

In case the returned products do not meet all our return criteria or we receive used/defective or empty boxes, we will not be able to issue any refund. We will send the products back to you.


Please note- All returns requests must be emailed to us within 48hours of receiving the product.

IMPORTANT - NO RETURNS/EXCHANGE ON SCRATCH & DENT SALE.